Complaints
A complaint? We want to hear it
Not satisfied with our service? Let us know, and we will work with you to find a solution.
How do you submit a complaint?
You can report your complaint to us in the following ways:
- By phone at 085 040 69 00;
- Via the contact form on this website.
What happens with your complaint?
We take every complaint seriously. After receiving it, we will contact you as soon as possible to discuss the complaint and, where possible, resolve it directly. We aim to handle your complaint within a reasonable timeframe.
Please include your details and a description of the situation as fully as possible, so we can help you effectively.